All Guidance for managers and leaders articles
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InformationChampioning the health of retail | virtual event
While one in four of us will have a mental health problem at some point in our lifetime, all of us will experience some sort of setback or difficult life event. retailTRUST will be there for you when you do, we are #forthefour.
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InformationFinancial health and wellness
Now is a worrying time to work in retail. Financial instability, uncertainty, constant change and social disconnection has made everyday life even more challenging. The Trust’s aim is to be there #forthefour in four retail colleagues who need financial health and wellness support. retailTRUST offers immediate help for those who are struggling and preventative support to enable individuals to manage their finances and plan for the future.
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GuidanceTen tips for a diverse and inclusive workplace
Research and training charity IGD worked in partnership with MBS and PwC to understand diversity in the consumer goods industry. The research identified ten practical steps you can take for a more diverse and inclusive workplace.
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LearningUnderstanding cognitive bias
Cognitive bias is a strong inclination of thought or a preconceived opinion about something or someone. It can be positive or negative. There are many kinds of biases, and most are formed by us without much thought. Learn more about the different types.
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LearningThe effects of racism at work
As part of your role within the retail sector, you probably deal with wide range of colleagues and customers on a daily basis and it is helpful to understand the impact of racism at work.
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LearningImproving equality, diversity and inclusion in your workplace
Acas have put together some helpful guidance on how to make your workplace more inclusive. Find out what your equality, diversity and inclusion policy could include, and how it can be put into practice.
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LearningThe true value of diversity
In association with Google, RWRC have put together a report which explains how diversity and inclusion can drive long-term business growth in retail. Learn more about why diversity and inclusion are vital and how you can structure your strategy.
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LearningThe effects of racism at work
As part of your role within the retail sector, you probably deal with wide range of colleagues and customers on a daily basis and it is helpful to understand the impact of racism at work.
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InformationManaging a critical incident in the workplace
As a manager, you and your management team will play a key role in supporting colleagues not only directly after an incident, but in the days, weeks and possibly months that follow. Learn about the support available to you and your people.
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InformationNavigating the multigenerational workplace
An ageing population means that employers are increasingly working with an older workforce while also supporting employees at the start of their careers. A number of things need considering when navigating this new face of work.
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GuidanceThe benefits of a mentor
Working with a mentor can improve your emotional and physical health while keeping you motivated and positive on your way to reaching a goal – both at work and at home.
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LearningPreventative stress management using the CUSP™ framework
The CUSP™ model is a simple framework which works equally well when looking to prevent stress as it does in helping those who are at risk of becoming overwhelmed. This article describes the CUSP model and approaches you could consider to prevent and monitor stress.
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GuidanceRespecting diversity in the workplace
Treating everyone equally regardless of their gender, disability status, ethnic origin, religion or other characteristics should be a universally held standard. Find out more about respecting diversity in the workplace.
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GuidanceSix ways to retain your top talent
Keeping your top talent motivated, engaged and inspired to stay with your organisation isn’t something that simply happens. There are things that all organisations can do to retain talent, and while it takes commitment and time, the dividends are worth it.
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GuidanceThe key behaviours of effective delegation
One of the secrets of people who manage their time effectively is their willingness to delegate tasks to others. Effective delegation might feel unnatural at first but it benefits both managers and teams.
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LearningHow to create a high performance culture
Business Psychologist Andrew Sillitoe explores why some people rise to the top twenty percent in their field while others flounder.
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LearningTips for giving effective feedback
In this short, animated video from Forward Focus, the presenter examines why feedback is so crucial for employee engagement. The strategies that a manager uses when giving feedback can hugely impact a workplace. Find out how to create an effective feedback strategy.
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LearningEffective feedback strategies
Dr Tasha Eurich analyses the common mistakes that managers can make in their feedback strategy. She introduces her model of 2D Feedback which is a future-focused and behaviour-based feedback model.
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LearningFive leadership styles to get the best out of your team
The job of the leader is to get things done by leading others to success. The type of leadership style adopted will depend on the circumstances and end goal.
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LearningDetermine your leadership style
Leadership coach Susanne Madsen shares six different leadership styles as defined by Daniel Goleman, with the aim of helping leaders define their unique leadership style.