All Guidance for managers and leaders articles

  • #forthefour
    Information

    For the four - our new campaign!

    Exclusive content from retailTRUST

    While one in four adults in the UK experience a mental health problem at some point in their lifetime, we believe we should be there #forthefour in four colleagues who will experience a setback or life event. We have launched our #forthefour campaign for October. Focusing on Mental Health Awareness Day, National Work Life Week and our first virtual event (19 to 21 October). We have created a month of activity and conversation about health and wellbeing in the retail industry.

  • 10 tips for a diverse and inclusive workplace
    Guidance

    Ten tips for a diverse and inclusive workplace

    Source: IGD

    Research and training charity IGD worked in partnership with MBS and PwC to understand diversity in the consumer goods industry. The research identified ten practical steps you can take for a more diverse and inclusive workplace.

  • cognitive-bias-badge
    Learning

    Understanding cognitive bias

    Exclusive content from retailTRUST

    Cognitive bias is a strong inclination of thought or a preconceived opinion about something or someone. It can be positive or negative. There are many kinds of biases, and most are formed by us without much thought. Learn more about the different types.

  • Two women on different races sat together at a laptop
    Learning

    The effects of racism at work

    As part of your role within the retail sector, you probably deal with wide range of colleagues and customers on a daily basis and it is helpful to understand the impact of racism at work.

  • Team meeting taking places with people of different races and abilities
    Learning

    Improving equality, diversity and inclusion in your workplace

    Source: Acas

    Acas have put together some helpful guidance on how to make your workplace more inclusive. Find out what your equality, diversity and inclusion policy could include, and how it can be put into practice.

  • Image of asian lady stock taking
    Learning

    The true value of diversity

    Source: RWRC

    In association with Google, RWRC have put together a report which explains how diversity and inclusion can drive long-term business growth in retail. Learn more about why diversity and inclusion are vital and how you can structure your strategy.

  • Two women on different races sat together at a laptop
    Learning

    The effects of racism at work

    As part of your role within the retail sector, you probably deal with wide range of colleagues and customers on a daily basis and it is helpful to understand the impact of racism at work.

  • Broken shop window
    Information

    Managing a critical incident in the workplace

    Exclusive content from retailTRUST

    As a manager, you and your management team will play a key role in supporting colleagues not only directly after an incident, but in the days, weeks and possibly months that follow. Learn about the support available to you and your people.

  • Older and younger person talking
    Information

    Navigating the multigenerational workplace

    Exclusive content from retailTRUST

    An ageing population means that employers are increasingly working with an older workforce while also supporting employees at the start of their careers. A number of things need considering when navigating this new face of work.

  • benefits-of-a-mentor-badge
    Guidance

    The benefits of a mentor

    Exclusive content from retailTRUST

    Working with a mentor can improve your emotional and physical health while keeping you motivated and positive on your way to reaching a goal – both at work and at home.

  • Woman walking dog
    Learning

    Preventative stress management using the CUSP™ framework

    Exclusive content from retailTRUST

    The CUSP™ model is a simple framework which works equally well when looking to prevent stress as it does in helping those who are at risk of becoming overwhelmed. This article describes the CUSP model and approaches you could consider to prevent and monitor stress.

  • Team of diverse people in discussion round a table
    Guidance

    Respecting diversity in the workplace

    Exclusive content from retailTRUST

    Treating everyone equally regardless of their gender, disability status, ethnic origin, religion or other characteristics should be a universally held standard. Find out more about respecting diversity in the workplace.

  • Workplace scene
    Guidance

    Six ways to retain your top talent

    Exclusive content from retailTRUST

    Keeping your top talent motivated, engaged and inspired to stay with your organisation isn’t something that simply happens. There are things that all organisations can do to retain talent, and while it takes commitment and time, the dividends are worth it.

  • Woman speaking to colleagues
    Guidance

    The key behaviours of effective delegation

    Exclusive content from retailTRUST

    One of the secrets of people who manage their time effectively is their willingness to delegate tasks to others. Effective delegation might feel unnatural at first but it benefits both managers and teams.

  • writing job descriptions1
    Learning

    Writing job descriptions and person specifications - course

    Source: Learning Pool

    This e-learning course will teach the learner to write concise and effective job descriptions and person specifications

  • using teamwork to boost performance1
    Learning

    Using teamwork to boost performance - course

    Source: Learning Pool

    This module is aimed at anyone who needs to effectively lead a team.

  • Supervising achieving excellence
    Learning

    Supervising, achieving excellence - course

    Source: Learning Pool

    This module examines what it means to be a supervisor, and offers some fast-track methods for achieving excellence.

  • Questionning techniques
    Learning

    Questioning techniques - course

    Source: Learning Pool

    This module provides advice and practical examples of questioning techniques, which can be used for recruitment interviews as well as other situations.

  • People management probationary period
    Learning

    People management, probationary procedure - course

    Source: Learning Pool

    This module is part of a suite of six on People Management Procedures.

  • people management dispute resolution1
    Learning

    People management, dispute resolution - course

    Source: Learning Pool

    This module will introduce you to a typical dispute resolution procedure.