All Guidance for managers and leaders pages
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GuidanceCritical incident at work? Here’s everything you need to know about the Retail Trust’s critical incident service
Your step-by-step guide to the critical incident service provided by the Retail Trust, including how to report an incident and the information you’ll need to have to hand, the process and procedures involved, types of support provided and frequently asked questions answered.
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LearningUnderstanding cognitive bias
Cognitive bias is a strong inclination of thought or a preconceived opinion about something or someone. It can be positive or negative. There are many kinds of biases, and most are formed by us without much thought. Learn more about the different types.
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LearningImproving equality, diversity and inclusion in your workplace
Acas have put together some helpful guidance on how to make your workplace more inclusive. Find out what your equality, diversity and inclusion policy could include, and how it can be put into practice.
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LearningThe true value of diversity
In association with Google, RWRC have put together a report which explains how diversity and inclusion can drive long-term business growth in retail. Learn more about why diversity and inclusion are vital and how you can structure your strategy.
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InformationManaging a critical incident in the workplace
As a manager, you and your management team will play a key role in supporting colleagues not only directly after an incident, but in the days, weeks and possibly months that follow. Learn about the support available to you and your people.
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InformationNavigating the multigenerational workplace
An ageing population means that employers are increasingly working with an older workforce while also supporting employees at the start of their careers. A number of things need considering when navigating this new face of work.
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LearningPreventative stress management using the CUSP™ framework
The CUSP™ model is a simple framework which works equally well when looking to prevent stress as it does in helping those who are at risk of becoming overwhelmed. This article describes the CUSP model and approaches you could consider to prevent and monitor stress.
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GuidanceRespecting diversity in the workplace
Treating everyone equally regardless of their gender, disability status, ethnic origin, religion or other characteristics should be a universally held standard. Find out more about respecting diversity in the workplace.
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GuidanceSix ways to retain your top talent
Keeping your top talent motivated, engaged and inspired to stay with your organisation isn’t something that simply happens. There are things that all organisations can do to retain talent, and while it takes commitment and time, the dividends are worth it.
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GuidanceThe key behaviours of effective delegation
One of the secrets of people who manage their time effectively is their willingness to delegate tasks to others. Effective delegation might feel unnatural at first but it benefits both managers and teams.