COVID-19 resources

We have a number of resources to help you through the COVID-19 outbreak. Please view our articles for guidance.

Supporting your wellbeing | Helpful information | Coping with a loss

Supporting your wellbeing

  • Helping-your-family-stay-well-through-covid-19v2

    Helping you and your family stay well through COVID-19

    Exclusive content from retailTRUST

    These are unprecedented times and most, if not all of us, are struggling to adapt to new ways of living and working. We have collated some of our most popular resources to help you and your family protect your wellbeing when everything else seems uncertain. 

  • woman on phone

    Managing your wellbeing during the COVID-19 outbreak

    Exclusive content from retailTRUST

    Outbreaks of infectious diseases like the COVID-19 can be confusing and worrying, ultimately affecting our emotional wellness. Here are a few ways that you can manage your wellbeing during uncertain times.

  • Financial-wellness-v2-badge

    Looking after your financial wellness

    Exclusive content from retailTRUST

    We all have money worries from time to time, and given the uncertainty we are facing due to COVID-19, it’s essential that we arm ourselves with as many coping strategies and best practices as we can. Here are some positive steps which you can take to look after your financial wellbeing.

  • Man reading his book on sofa.  RT exclusive content badge

    Managing your wellbeing while self-isolating during COVID-19

    Exclusive content from retailTRUST

    Human beings are social animals and isolation for extended periods of time can naturally cause us to feel anxious or low. Here are some tips to help you stay well should you need to self-isolate.

  • alcohol-inatke-during-lockdonw-badge

    Understanding your alcohol intake during lockdown

    Exclusive content from retailTRUST

    Once established, changes in drinking patterns can lead to ingrained habits which are hard to break. If your drinking has changed since lockdown and you’re concerned, help is available.

  • keeping well

    COVID-19 keeping well

    Source: Turning Point

    This is a one-off information guide about managing your wellbeing in the face of COVID-19.

  • resiliance

    COVID-19 resilience

    Source: Turning Point

    This is a one-off information guide about building resilience in the face of COVID-19.

  • worries

    COVID-19 managing worries

    Source: Turning Point

    This is a one-off information guide about managing worries in the face of COVID-19.

  • staying in touch

    COVID-19 staying connected

    Source: Turning Point

    This is a one-off information guide about staying connected; particularly in the face of the current social distancing and isolation measures, aimed at limiting the spread of COVID-19.

  • Managing-Anger-Series-–-What-is-Anger-badge

    What is anger?

    Exclusive content from retailTRUST

    Anger is a normal emotion and just one of the many ways in which human beings express themselves. For some people, anger becomes a default response even when it’s unwarranted. This article looks at how to control this powerful emotion before it controls you.

  • Understanding-Anger-Series-–-Controlling-your-anger-before-it-controls-you-badge

    Controlling your anger before it controls you

    Exclusive content from retailTRUST

    It’s normal to experience feelings of anger when we feel threatened or attacked, but anger can also be a hindrance to our wellbeing and success if we find that we are unable to control it.

  • access-help-2-badge

    How to access help for your anger

    Exclusive content from retailTRUST

    Only you know if anger is making your life less enjoyable, and only you can choose to change how you express this powerful emotion. If you feel that you are controlled by anger and want to take back control, there is help and support available. 

  • Young woman looking pensive

    Dealing with domestic abuse during COVID-19

    Exclusive content from retailTRUST

    Whether you’re experiencing abuse from your partner for the first time, or you’ve been living with abuse for many years, it’s important to know that you’re not alone, and help is available.

  • dealing-with-diff-customers-badge

    Dealing with difficult customers

    Exclusive content from retailTRUST

    We’ll no doubt all have times when we’re required to deal with an unhappy or aggressive customer. Although it can be unsettling, here are some things you can do to reduce the impact on your own wellbeing, and that of your colleagues and other customers.

  • Health-anxiety-image

    Managing health anxiety

    Exclusive content from retailTRUST

    Health anxiety is an unfounded, sometimes all-consuming worry about having, or developing, a serious medical condition. Learn about managing health anxiety in these uncertain times.

  • Same sex couple reading to their child on sofa

    Caring for family and friends during times of crisis

    Exclusive content from retailTRUST

    Connection with other people is incredibly important, and evidence shows that our physical and mental health can suffer without social support. Here is some information to consider while caring for your loved ones during COVID-19.  

  • physical-wellbeing-at-home-

    Maintaining your family’s physical wellness

    Exclusive content from retailTRUST

    As we spend more time at home, it is important we manage our physical wellbeing and stay as active as possible. We have collated our nine favourite articles to give you and your loved ones some inspiration.

Helpful information

  • Shop door sign "Welcome Open"

    Exiting the COVID-19 lockdown

    Exclusive content from retailTRUST partnered with the British Retail Consortium

    As the lockdown is slowly lifted, employers will be required to follow a closely managed process to enable them to reopen stores. Ensuring that this can be done while maintaining the health and safety of both employees and customers alike is critical.

  • Coronavirus washing hands

    Information on COVID-19

    Exclusive content from retailTRUST

    What you need to know to protect yourself and your colleagues. Stay at home for at least 7 days if you have any symptoms and follow the advice online. Only call 111 if you cannot get online, and only call 999 in an emergency.

Coping with a loss

  • Bereavement, grief and loss during Covid-19

    COVID-19 bereavement, grief and loss

    Source: Turning Point

    This is a one-off information guide about managing bereavement, grief and loss in the face of Covid-19.

  • Dealing-with-a-bereavement-–-Supporting-yourself-and-others

    Dealing with a bereavement – supporting yourself and others

    Exclusive content from retailTRUST

    Losing a loved one can be an overwhelming experience, even if the death was expected. It’s not uncommon to feel like you’re living in a nightmare from which you can’t wake up. Grief is a natural part of life and with the right help, you can move forward.

  • Dealing-with-a-Bereavement-–-The-Five-Stages-of-Grief

    Dealing with a bereavement – the five stages of grief

    Exclusive content from retailTRUST

    The Kübler-Ross five stages of grief model is a helpful way to understand the human response to loss. We don’t enter and leave each individual stage in a linear fashion, but go back and forth as we recover.

  • different-types-of-grief-v2

    Dealing with a bereavement – understanding types of grief

    Exclusive content from retailTRUST

    Bereavement can be experienced differently depending on the circumstances. It’s important to understand the types of grief so that we can support ourselves as well as others. 

  • Helping-a-child-through-bereavement

    Helping a child through a bereavement

    Exclusive content from retailTRUST

    As a parent or other important adult in their life, you can’t protect a child from the inevitability of loss, but you can help them to feel safe while they process the death of someone close to them.

Create your personalised toolkit

Personalise your experience by telling us what interests you. Simply select from the list of subjects available.

Change your mind? You can easily update your preferences at any time. Don’t worry your information is kept safe and confidential at all times.

Create your personalised toolkit

Here are some of the subjects we cover:

  • Managing stress
  • Giving up smoking
  • Core skills to help you at work
  • CV and interview support
  • Redundancy
  • Apprenticeships

Want to talk to someone?

Call our confidential freephone helpline and speak to one of our helpline advisors.
Whether you find yourself...

  • Dealing with loss or bereavement
  • In fear of losing your job
  • Struggling to cope financially

...we are here to listen and provide you with the right level of support.

A smiling female from customer services

Confidential freephone helpline

Freephone 0808 801 0808

International +44 845 766 0113*

ROI 1800 911 810

Text HELPLINE to 88008*

*Network charges may apply, check with your provider.