Latest information on COVID-19

What you need to know to protect yourself and your colleagues. Please view our articles for guidance.

COVID-19 Resources | COVID-19 Working from home | Grants to support those affected by COVID-19 | The future beyond COVID-19

COVID-19 Resources

  • Shop door sign "Welcome Open"

    Exiting the COVID-19 lockdown

    Exclusive content from retailTRUST partnered with the British Retail Consortium

    As the lockdown is slowly lifted, employers will be required to follow a closely managed process to enable them to reopen stores. Ensuring that this can be done while maintaining the health and safety of both employees and customers alike is critical.

  • Helping-your-family-stay-well-through-covid-19v2

    Helping you and your family stay well through COVID-19

    Exclusive content from retailTRUST

    These are unprecedented times and most, if not all of us, are struggling to adapt to new ways of living and working. We have collated some of our most popular resources to help you and your family protect your wellbeing when everything else seems uncertain. 

  • keeping well

    COVID-19 keeping well

    Source: Turning Point

    This is a one-off information guide about managing your wellbeing in the face of COVID-19.

  • resiliance

    COVID-19 resilience

    Source: Turning Point

    This is a one-off information guide about building resilience in the face of COVID-19.

  • worries

    COVID-19 managing worries

    Source: Turning Point

    This is a one-off information guide about managing worries in the face of COVID-19.

  • staying in touch

    COVID-19 staying connected

    Source: Turning Point

    This is a one-off information guide about staying connected; particularly in the face of the current social distancing and isolation measures, aimed at limiting the spread of COVID-19.

  • Man reading his book on sofa.  RT exclusive content badge

    Managing your wellbeing while self-isolating during COVID-19

    Exclusive content from retailTRUST

    Human beings are social animals and isolation for extended periods of time can naturally cause us to feel anxious or low. Here are some tips to help you stay well during self-isolation.

  • woman on phone

    Managing your wellbeing during the COVID-19 outbreak

    Exclusive content from retailTRUST

    Outbreaks of infectious diseases like the COVID-19 can be confusing and worrying, ultimately affecting our emotional wellness. Here are a few ways that you can manage your wellbeing during uncertain times.

  • Man washing his hands thoroughly with soap and water

    Coronavirus (UK) - course

    Source: Learning Pool

    This short module aims to provide you with the facts that you will need to stay safe and informed about COVID-19.

  • person in rubber gloves wiping table with disinfectant

    Emergency recovery plan for COVID-19

    Exclusive content from retailTRUST

    These recommended procedures should be put in place to prevent the spread of the infection in the workplace. People who feel unwell should stay at home and seek medical advice.

  • dealing-with-diff-customers-badge

    Dealing with difficult customers

    Exclusive content from retailTRUST

    We’ll no doubt all have times when we’re required to deal with an unhappy or aggressive customer. Although it can be unsettling, here are some things you can do to reduce the impact on your own wellbeing, and that of your colleagues and other customers.

  • Financial-wellness-v2-badge

    Looking after your financial wellness

    Exclusive content from retailTRUST

    We all have money worries from time to time, and given the uncertainty we are facing due to COVID-19, it’s essential that we arm ourselves with as many coping strategies and best practices as we can. Here are some positive steps which you can take to look after your financial wellbeing.

  • Same sex couple reading to their child on sofa

    Caring for family and friends during times of crisis

    Exclusive content from retailTRUST

    Connection with other people is incredibly important, and evidence shows that our physical and mental health can suffer without social support. Here is some information to consider while caring for your loved ones during COVID-19.  

  • Health-anxiety-image

    Managing health anxiety

    Exclusive content from retailTRUST

    Health anxiety is an unfounded, sometimes all-consuming worry about having, or developing, a serious medical condition. Learn about managing health anxiety in these uncertain times.

  • Coronavirus washing hands

    Information on COVID-19

    Exclusive content from retailTRUST

    What you need to know to protect yourself and your colleagues. Stay at home for at least 7 days if you have any symptoms and follow the advice online. Only call 111 if you cannot get online, and only call 999 in an emergency.

  • What-to-do-when-someone-dies-badge

    What to do when someone dies

    Exclusive content from retailTRUST

    Losing someone close to us is arguably one of the most difficult experiences we can go through. Bereavement can be made even more traumatic when we don’t know what practical steps to take, or where to turn to first.

COVID-19 Working from home

  • woman relaxing on sofa

    The benefits of rest and recovery while you work from home

    Source: DeltaV Partners

    When we’re properly resting, we restore, replenish, reduce anxiety, digest and improve our wellbeing. Find out more about the importance of rest and recovery during these uncertain times.

  • Coronavirus-Working-from-home-image

    Working from home during the COVID-19 outbreak

    Exclusive content from retailTRUST

    You may already be working from home or you may be asked to by your employer in the coming weeks. If you’re new to remote working, it can feel daunting at first, but a few changes to your environment can smooth the transition.

  • LP working from home

    Remote working - course

    Source: Learning Pool

    This module will introduce you to remote working, provide a general overview of remote working and discuss benefits that it can bring.

  • Woman in hijab partaking in an online meeting

    Managing remote teams during the COVID-19 outbreak

    Exclusive content from retailTRUST

    Prior to the COVID-19 outbreak, you might already have had team members working from home, or this might be a completely new experience for you and your team. Here are some tips to help you manage your team remotely.

  • LP remote work for managers

    Remote working for managers - course

    Source: Learning Pool

    This module has been designed to help you manage a team during the introduction of remote working. There are a number of scenarios to help bring the learning to life, as well as to help you put remote working into action.

  • Person asleep in bed looking peaceful

    Improving your sleep quality during the COVID-19 pandemic

    Source: DeltaV Partners

    DeltaV Partners have explored the topic of sleep and the effect it has on our health and wellbeing. Learn more about circadian rhythms and how you can improve your sleep quality in these uncertain times.

  • Healthy salad in a bowl

    Building your immune system while working from home

    Source: DeltaV Partners

    The need for a strong immune system is clear. When out of sync and unbalanced, we will struggle to fight off infection and disease. Find out how you can support your immune system with essential vitamins and minerals.

  • Man riding his run in the sunshine

    Managing your stress during the COVID-19 pandemic

    Source: DeltaV Partners

    Stress is a chemical response. Regardless of the stimuli, internal, external or environmental, our human response is always the same. Learn about the locus of control and how you can manage your stress levels while you are at home.

  • Individual completing a puzzle book

    Forming healthy habits to increase productivity and resilience

    Source: DeltaV Partners

    Habits are routine behaviours done on a regular basis which are integral to our ability to function. Learn how you can manage your habits and form healthy ones while working from home.

  • physical-wellbeing-at-home-

    Maintaining your family’s physical wellness

    Exclusive content from retailTRUST

    As we spend more time at home, it is important we manage our physical wellbeing and stay as active as possible. We have collated our nine favourite articles to give you and your loved ones some inspiration.

Grants to support those affected by COVID-19

The future beyond COVID-19

Create your personalised toolkit

Personalise your experience by telling us what interests you. Simply select from the list of subjects available.

Change your mind? You can easily update your preferences at any time. Don’t worry your information is kept safe and confidential at all times.

Create your personalised toolkit

Here are some of the subjects we cover:

  • Managing stress
  • Giving up smoking
  • Core skills to help you at work
  • CV and interview support
  • Redundancy
  • Apprenticeships

Want to talk to someone?

Call our confidential freephone helpline and speak to one of our helpline advisors.
Whether you find yourself...

  • Dealing with loss or bereavement
  • In fear of losing your job
  • Struggling to cope financially

...we are here to listen and provide you with the right level of support.

A smiling female from customer services

Confidential freephone helpline

Freephone 0808 801 0808

International +44 845 766 0113*

ROI 1800 911 810

Text HELPLINE to 88008*

*Network charges may apply, check with your provider.