Introduction to the workplace

Be prepared for your new workplace.

  • Team of diverse people in discussion round a table

    Respecting diversity in the workplace

    Exclusive content from retailTRUST

    Treating everyone equally regardless of their gender, disability status, ethnic origin, religion or other characteristics should be a universally held standard. Find out more about respecting diversity in the workplace.

  • Definition of marketing 1

    Definition of marketing terms - part one

    In this first video Nick Verity runs through 34 key digital marketing terms to make you fluent in having a conversation with anyone in the digital advertising market.

  • Definition of marketing 2

    Definition of marketing terms - part two

    In this second video Nick Verity continues his run through of 34 key digital marketing terms to make you fluent in having a conversation with anyone in the digital advertising market.

  • Understanding the organisational environment

    Understanding the organisational environment - course

    Source: Learning Pool

    In this module we explain the concept of the macro environment and look at the impact that external factors can have on an organisation. 

  • Understanding the importance of marketing

    Understanding the importance of marketing - course

    Source: Learning Pool

    This module guides the learner through the increasingly crucial role that marketing plays in modern business. 

  • Managing Improvement - the sales process

    Managing improvement, the sales process - course

    Source: Learning Pool

    We review the traditional sales process from beginning to end, with a view to identifying areas for improvement – whether this is internal to an organisation or a personal undertaking by a salesperson seeking to gain an extra edge. 

  • Finance for non financial managers

    Finance for non-financial managers - course

    Source: Learning Pool

    This module provides a comprehensive introduction to the day-to-day financial workings of small and medium-sized businesses. 

Through quality training and work experience at some of the best retailers in the country, we develop people for retail. We run a range of pre-employment programmes to help you find your next job in retail. Over 55% of trainees move into employment after completing one of our schemes. Our previous participants have found success everywhere, from food retailers to fashion retailers, contact centres and distribution warehouses. As part of the programme we will support you with developing the vital skills required for the workplace. These newly developed skills will then be put into practice through a work placement with a leading retailer. You can search and apply for vacancies in the following sites:
Qube Learning | Knowledgepool

Create your personalised toolkit

Personalise your experience by telling us what interests you. Simply select from the list of subjects available.

Change your mind? You can easily update your preferences at any time. Don’t worry your information is kept safe and confidential at all times.

Create your personalised toolkit

Here are some of the subjects we cover:

  • Managing stress
  • Giving up smoking
  • Core skills to help you at work
  • CV and interview support
  • Redundancy
  • Apprenticeships

Want to talk to someone?

Call our confidential freephone helpline and speak to one of our helpline advisors.
Whether you find yourself...

  • Dealing with loss or bereavement
  • In fear of losing your job
  • Struggling to cope financially

...we are here to listen and provide you with the right level of support.

A smiling female from customer services

Confidential freephone helpline

Freephone 0808 801 0808

International +44 845 766 0113*

ROI 1800 911 810

Text HELPLINE to 88008*

Email [email protected]

*Network charges may apply, check with your provider.