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Exclusive content from retailTRUST
We’ll no doubt all have times when we’re required to deal with an unhappy or aggressive customer. Although it can be unsettling, here are some things you can do to reduce the impact on your own wellbeing, and that of your colleagues and other customers.
If your employer has signed up to our online wellbeing services, you will enjoy unlimited access.
If your employer has not signed up to our online wellbeing services, you will be able to access two articles. Access to the financial support section, counselling, and critical incident resources is unlimited.
Our mission is to improve the lives of all involved in retail and the supporting service industries.
Established in 1832, retailTRUST is the trade charity for the 4.5 million people working in retail and the supporting service industries. We improve lives through our wellbeing services, vocational and career development programmes, and retirement estates.Visit retailTRUST