All Core skills to help you at work articles
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InformationChampioning the health of retail | virtual event
While one in four of us will have a mental health problem at some point in our lifetime, all of us will experience some sort of setback or difficult life event. retailTRUST will be there for you when you do, we are #forthefour.
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GuidanceDealing with difficult customers
We’ll no doubt all have times when we’re required to deal with an unhappy or aggressive customer. Although it can be unsettling, here are some things you can do to reduce the impact on your own wellbeing, and that of your colleagues and other customers.
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InformationSupply chain and distribution courses from Qube learning
Qube Vision is an online eLearning course catalogue offering online training courses.
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LearningTime management skills to improve your work-life balance
It’s not always easy to manage our time but with careful planning we can all free up precious hours. It’s often the tasks that can be done another day that actually distract us from the more important things, but maximising the time in a day is easier than you might think.
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GuidanceThree-step plan to request support from others
If you have a situation you’d like to resolve (at home or at work), you might want to review the suggestions in this article before you approach the person who may be in a position to help you.
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GuidanceSimple approaches to developing assertiveness
Assertiveness allows us to put across our needs, points of view, and our expectations without threatening the rights and views of others. One of the more common misunderstandings is that it’s the same as aggression but the two are very different. Explore the characteristics associated with assertiveness and how to become more assertive.
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GuidanceModern day slavery - what you need to know
As the largest provider of wellbeing services to grassroots’ retail employees, retailTRUST takes an active part in ensuring that all staff are respected and treated fairly. On behalf of our supporters, the major employers in retail, we take a zero tolerance approach to modern slavery
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LearningBudgeting tips to help you in business
CFO On-Call shares quick tips on how to use your business budget effectively while setting plans and strategies for business growth.
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LearningGuidelines for creating a great presentation
Pat Flynn shows that by following a few simple rules and some guidelines, you can create a great slide deck to support your presentation and ensure that you’ll captivate your audience, standing out as a top presenter.
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LearningTED's secret to great public speaking
TED Talks is a daily video podcast of the best talks and performances from speakers at the TED conference.
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LearningPublic speaking - tips for beginners
If you don’t have much experience of public speaking, these tips from Communication Coach Alex Lyon will help you improve your public speaking and presentations skills.
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LearningTips to combat anxiety in public speaking
Getting nervous before and during a presentation is completely common, but you don’t have to let nerves effect your performance.
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LearningHow to improve your body language in presentations
Non-verbal communication and body language play a big role in conducting a successful presentation. Communication Coach Alex Lyon outlines the key dos and don’ts for body language when giving presentations.
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LearningThe science behind motivation
Staying motivated and sticking to our goals is not an easy task. AsapSCIENCE looks at why it is so difficult to stay motivated, and how understanding the science behind what motivates us can help us achieve our goals.
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LearningA personal journey of building resilience from trauma
How we process, respond to and act on events that happen in our lives has huge implications on how our lives develop. Charles Hunt shares his own personal journey of trauma and developing resilience.
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LearningWhat is 'grit' and how to get it!
Grit is viewed by many to be the secret of all success in life - the passion, perseverance and tenacity that helps you achieve your life goals. So how do you develop the ability to have grit?
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LearningTips for organising your life
Watch this animated video for tips to help you stay organised in all aspects of life, including study, work and home.
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LearningHow to keep your team motivated
A motivated team is essential to an organisation’s success. HR360 looks at strategies you can employ to ensure you have a motivated workforce.
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LearningLearn how to motivate and inspire your staff
Brian Tracy investigates how the best companies inspire and motivate their staff for increased productivity.
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LearningHow to motivate others to succeed
Cheryl Ferguson has been a teacher in music for 20 years and understands motivation and what drives students to excel.