All Core skills to help you at work articles

  • #forthefour
    Information

    For the four - our new campaign!

    Exclusive content from retailTRUST

    While one in four adults in the UK experience a mental health problem at some point in their lifetime, we believe we should be there #forthefour in four colleagues who will experience a setback or life event. We have launched our #forthefour campaign for October. Focusing on Mental Health Awareness Day, National Work Life Week and our first virtual event (19 to 21 October). We have created a month of activity and conversation about health and wellbeing in the retail industry.

  • dealing-with-diff-customers-badge
    Guidance

    Dealing with difficult customers

    Exclusive content from retailTRUST

    We’ll no doubt all have times when we’re required to deal with an unhappy or aggressive customer. Although it can be unsettling, here are some things you can do to reduce the impact on your own wellbeing, and that of your colleagues and other customers.

  • qube learning logo
    Information

    Supply chain and distribution courses from Qube learning

    Qube Vision is an online eLearning course catalogue offering online training courses.

  • Man making notes at desk
    Learning

    Time management skills to improve your work-life balance

    Exclusive content from retailTRUST

    It’s not always easy to manage our time but with careful planning we can all free up precious hours. It’s often the tasks that can be done another day that actually distract us from the more important things, but maximising the time in a day is easier than you might think.

  • Man and woman drinking coffee in street cafe
    Guidance

    Three-step plan to request support from others

    Exclusive content from retailTRUST

    If you have a situation you’d like to resolve (at home or at work), you might want to review the suggestions in this article before you approach the person who may be in a position to help you.

  • assertiveness-badge
    Guidance

    Simple approaches to developing assertiveness

    Exclusive content from retailTRUST

    Assertiveness allows us to put across our needs, points of view, and our expectations without threatening the rights and views of others. One of the more common misunderstandings is that it’s the same as aggression but the two are very different. Explore the characteristics associated with assertiveness and how to become more assertive.

  • presentation skills1
    Learning

    Presentation skills - course

    Source: Learning Pool

    This presentation skills module will act as a practical guide to developing the skills needed to impress an audience.

  • 21 things to manage stress
    Learning

    Personal resilience - course

    Source: Learning Pool

    This module is designed to help you to think about and develop your own resilience.

  • managing yourself and your time1
    Learning

    Managing yourself and your time - course

    Source: Learning Pool

    Managing yourself and your time will show you how to plan your working day more effectively, through prioritising, delegating, controlling your environment, understanding yourself and identifying what you will change about your habits, routines and attitude.

  • managing prioritues1
    Learning

    Managing your priorities - course

    Source: Learning Pool

    This course will demonstrate a clear and concise approach that will help us to prioritise our tasks and ensure that we’re making the best use of our time and energy.

  • leading and managing change and transition1
    Learning

    Leading and managing change and transition - course

    Source: Learning Pool

    This course looks at the professional responsibilities of both manager and staff member in periods of transition. 

  • Influencing assertiveness and negotiation
    Learning

    Influencing, assertiveness and negotiation - course

    Source: Learning Pool

    Our Influencing, Assertiveness and Negotiation module will equip learners with the skills and knowledge required to prevail in negotiation.

  • Change management the change process
    Learning

    Change management, the change process - course

    Source: Learning Pool

    This is the third of four modules on the subject of change management, and this time we focus on the change process itself.

  • change management introduction1
    Learning

    Change management, introduction - course

    Source: Learning Pool

    Part one in a series of four modules on the subject of change management.

  • Change management change tools
    Learning

    Change management, change tools - course

    Source: Learning Pool

    The fourth and final module of our change management suite is a useful overview of the different models and theories at the disposal of the modern manager.

  • Change management change and people
    Learning

    Change management, change and people - course

    Source: Learning Pool

    The second module in our change management series looks at the impact that change can have on the individuals within an organisation.

  • Modern-day-slavery-AW-article-badge
    Guidance

    Modern day slavery - what you need to know

    Exclusive content from retailTRUST

    As the largest provider of wellbeing services to grassroots’ retail employees, retailTRUST takes an active part in ensuring that all staff are respected and treated fairly. On behalf of  our supporters, the major employers in retail, we take a zero tolerance approach to modern slavery

  • Understanding the organisational environment
    Learning

    Understanding the organisational environment - course

    Source: Learning Pool

    In this module we explain the concept of the macro environment and look at the impact that external factors can have on an organisation. 

  • Making effective decisions
    Learning

    Solving problems by making effective decisions - course

    Source: Learning Pool

    A must for project managers, this module will demonstrate the skills required to analyse complex problems and plan solutions, with an emphasis on creative and rational decision-making.

  • Managing your continuing professional development
    Learning

    Managing your continuing professional development - course

    Source: Learning Pool

    The purpose of this module is to examine the importance of Continuing Professional Development (CPD) and demonstrate steps which the learner can take to improve and develop their professional self.