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By Communication Coach Alex Lyon
Exclusive content from retailTRUST
Assertiveness allows us to put across our needs, points of view, and our expectations without threatening the rights and views of others. One of the more common misunderstandings is that it’s the same as aggression but the two are very different. Explore the characteristics associated with assertiveness and how to become more assertive.
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Source: Learning Pool
Managing yourself and your time will show you how to plan your working day more effectively, through prioritising, delegating, controlling your environment, understanding yourself and identifying what you will change about your habits, routines and attitude.
Our mission is to improve the lives of all involved in retail and the supporting service industries.
Established in 1832, retailTRUST is the trade charity for the 4.5 million people working in retail and the supporting service industries. We improve lives through our wellbeing services, vocational and career development programmes, and retirement estates.Visit retailTRUST