All Core skills for everyone articles

  • equality in the workplace
    Learning

    Equality in the workplace - course

    Source: Learning Pool

    This learning module explains why equality is important in the workplace. The course will give you practical help in challenging unlawful discrimination or inappropriate behaviour.

  • how unconscious bias can affect
    Learning

    Unconscious bias - course

    Source: Learning Pool

    Personal experiences, stereotypes and cultural environment can all impact on your decisions and actions without you realising. This module will help you get to grips with unconscious bias so that you can identify, acknowledge and challenge it in your workplace.

  • cognitive-bias-badge
    Learning

    Understanding cognitive bias

    Exclusive content from retailTRUST

    Cognitive bias is a strong inclination of thought or a preconceived opinion about something or someone. It can be positive or negative. There are many kinds of biases, and most are formed by us without much thought. Learn more about the different types.

  • Two women doing stretches in a park
    Guidance

    Managing anxiety in testing times

    Exclusive content from retailTRUST

    The events of 2020 have for many people been a turning point in their lives, joining people around the world as a collective for the first time in generations. For some, this change brings feelings of anxiety. If you are feeling anxious, we have collated some resources to support you.

  • Two women on different races sat together at a laptop
    Learning

    The effects of racism at work

    As part of your role within the retail sector, you probably deal with wide range of colleagues and customers on a daily basis and it is helpful to understand the impact of racism at work.

  • Woman taking to a child sat on a sofa
    Guidance

    Talking to your children about race and diversity

    This short animation explains how you can have an open and honest conversation with your children about race and diversity.

  • stonewall resources
    Learning

    Acceptance without exception

    Working alongside Cherish Oteka, Stonewall have created a series of films to showcase the lived experiences of LGBT people of colour.

  • Team of diverse people in discussion round a table
    Guidance

    Respecting diversity in the workplace

    Exclusive content from retailTRUST

    Treating everyone equally regardless of their gender, disability status, ethnic origin, religion or other characteristics should be a universally held standard. Find out more about respecting diversity in the workplace.

  • Woman speaking on the phone making notes
    Guidance

    How to develop effective communication skills

    Exclusive content from retailTRUST

    The communication style we use depends on the situation we’re in. It can be challenging to develop a consistent and effective communication style and it may feel uncomfortable at first, but these tips will help you along the way.

  • Woman sat talking and smiling at a man
    Learning

    Active listening skills using the SOLER method

    Exclusive content from retailTRUST

    Active listening requires the listener to provide both verbal and non-verbal feedback to the speaker and it is a fundamental skill for anyone wishing to build better relationships at work and at home. The SOLER method can help you to become an effective and attentive listener.

  • spelling grammer1
    Learning

    Spelling, grammar and punctuation - course

    Source: Learning Pool

    This course should help you to ensure that all your written work, from emails to reports, is of the highest possible standard.

  • Making effective decisions
    Learning

    Solving problems by making effective decisions - course

    Source: Learning Pool

    A must for project managers, this module will demonstrate the skills required to analyse complex problems and plan solutions, with an emphasis on creative and rational decision-making.

  • Public speaking tips for beginners
    Learning

    Public speaking - tips for beginners

    If you don’t have much experience of public speaking, these tips from Communication Coach Alex Lyon will help you improve your public speaking and presentations skills.

  • Science behind motivation
    Learning

    The science behind motivation

    Staying motivated and sticking to our goals is not an easy task. AsapSCIENCE looks at why it is so difficult to stay motivated, and how understanding the science behind what motivates us can help us achieve our goals.

  • Building resilience from trauma
    Learning

    A personal journey of building resilience from trauma

    How we process, respond to and act on events that happen in our lives has huge implications on how our lives develop. Charles Hunt shares his own personal journey of trauma and developing resilience.

  • How to speak with confidence
    Learning

    The secret to public speaking with confidence

    Caroline Goyder, author and voice coach, speaks in depth about how we can find more confidence within us, if we know where to look. 

  • Good decision making
    Learning

    The art of good decision making

    Decision making can often be daunting with many of us avoiding the decision often because we fear change. Brendon from Brendon.com talks through three perspectives we can use to greatly improve our decision making abilities and the chance of making the right decision.

  • Emotional intelligence 2
    Learning

    Six steps to improving your emotional intelligence

    Sometimes emotions don’t make sense, and sometimes being emotional doesn’t mean you’re emotionally intelligent. Ramona shares her experience of growing up, and shows us six steps to become more emotionally intelligent. 

  • Taking control
    Guidance

    Taking control of your life

    In this TED Talk, Patti Dobrowolski invites a new innovative way of how you can take control of your life and reach your goals through pictoral representation.

  • Numerical reasoning tests
    Learning

    Top tips when taking numerical reasoning tests

    This video shares tips on how to reduce your response time and pass numerical reasoning tests found in assessment companies’ psychometric tests.