Managing violence in stores

Woman standing in a store making a call on her mobile

There will be times during our careers when we’re required to deal with an unhappy or aggressive customer. On occasion these interactions will result in violence against you or one of your colleagues. Learn how you can manage the risks.

Please register to continue to use this site

  • If your employer has signed up to our online wellbeing services, you will enjoy unlimited access.

  • If your employer has not signed up to our online wellbeing services, you will be able to access two articles. Access to the financial support section, counselling, and critical incident resources is unlimited.

Register to continue

If you wish to access further support please call our freephone helpline on 0808 801 0808 and speak to one of our advisors.

All of your personal information is completely confidential and is not shared with anyone, including your employer.