conflict resolution1

Conflict is an inevitable ingredient in any workplace, but it can actually be regarded as a good thing sometimes – it can show that people are engaged and committed, and it may help to drive positive change. The most effective and efficient workplaces are not necessarily those where conflict doesn’t arise, but those where conflict is handled constructively.

This module will look at the causes and types of conflict that can arise in the workplace. We’ll demonstrate best practice approaches to resolving issues, and show everyday measures that can help to prevent future disharmony.

e-learning module

Conflict resolution

Launch resource